Refund policy

Returns & Refunds Policy

At House of Karadi, customer hygiene and product integrity are extremely important to us. Due to the nature of jewellery and for health and safety reasons, we operate a strict no-refund and no-returns policy, except in the limited circumstances outlined below.

1. Refunds  
We do not offer refunds on any jewellery items.

This includes:
- Change of mind  
- Items not meeting personal expectations  
- Incorrect sizing choices  
- Preference-based returns  

Once jewellery has been dispatched, it cannot be refunded.

2. Exchanges (Damaged or Incorrect Items Only)  
We will only offer an exchange if your order is:

- Damaged during delivery, or  
- Incorrectly supplied (wrong item received)

To be eligible for an exchange:
- You must contact us within 48 hours of delivery
- You must provide your order number
- You must provide clear photographic evidence of the issue
- The item must be unused and unworn

Once the issue is verified, we will arrange an exchange for the same item (subject to availability).

3. Change of Mind  
We do not accept returns or exchanges for:
- Change of mind  
- Style preference  
- Colour preference  
- Personal taste  

Please review all product descriptions and images carefully before placing your order.

4. Hygiene & Safety Exemption  
Due to hygiene reasons, earrings and pierced jewellery are non-returnable and non-exchangeable once opened or worn.

This is in accordance with UK consumer law exemptions for hygiene-sensitive goods.

By placing an order with House of Karadi, you acknowledge and accept this exemption.

5. Return Shipping (Approved Exchanges Only)  
- Customers are responsible for securely returning the item unless otherwise stated  
- We strongly recommend using a tracked postal service  
- House of Karadi is not responsible for items lost in transit

6. Sale & Clearance Items  
All sale or clearance items are final sale and are not eligible for refunds or exchanges unless faulty.

7. How to Contact Us  
If you believe your item has arrived damaged or incorrect, please contact us at:

Shop@HouseofKaradi.com

Include:
- Order number  
- Photos of the issue  
- A brief description  

Requests made outside the stated timeframe may not be accepted.

8. Statutory Rights  
This policy does not affect your rights under the Consumer Rights Act 2015. Faulty goods will be handled in accordance with UK law.

House of Karadi reserves the right to refuse any return or exchange that does not meet the conditions above.